Questions, answered
The practical details.
Clear expectations make for a better project. Here are the answers to the questions small-business owners ask most often.
How quickly can my website be ready?+
Qualifying standard-scope projects can reach an initial review-ready website in as little as 72 hours after Ready-to-Build status. That means payment, intake, required materials and access, and scope confirmation are complete. Client response time, revisions, DNS propagation, third-party approvals, and other launch dependencies are not included.
What do I need to provide?+
We’ll confirm the exact list for your package. In general, you’ll provide a completed intake, your logo and brand materials, existing copy or source information, images you have permission to use, and any website or domain access required for the project.
Can you redesign my existing website?+
Yes. The Website Refresh is designed for standard rebuilds of existing sites. Complex migrations, specialized integrations, or substantial new copywriting will receive a separate quote.
Will I own my website?+
After full payment, you own the agreed final deliverables, subject to licensed third-party components and the terms of the written agreement. Ownership and access arrangements are confirmed before purchase.
Are hosting and domain fees included?+
No. Domain fees, hosting charges, and third-party subscriptions are separate unless a written proposal says otherwise. All charges and ownership arrangements will be disclosed before purchase.
What happens if I need changes later?+
You can request separately quoted updates or choose Website Care for routine upkeep. New pages, redesigns, and larger additions fall outside the monthly care allowance.
Can you help with ongoing maintenance?+
Yes. Optional Website Care is $49 per month and covers routine upkeep, form checks, minor fixes, and up to 30 minutes of content updates each month. Unused time does not roll over.